Shipping & Return Policies

Everything you need to know about delivery times, tracking, insurance, and returns.

Shipping Insurance (Refunds & Reshipments)

Behemothlabz strongly recommends adding shipping insurance at checkout. This gives you complete peace of mind and keeps your order protected. Shipping Insurance allows us to assist with refunds or reshipments in the event of a damaged or lost package.

* In the event shipping insurance was not purchased, Behemothlabz will not be held responsible for reshipments or refunds for lost, stolen, or damaged orders.

Transit Times (USA)

USPS First Class

2 – 8 Days

For packages weighing 13 oz. or less. Includes delivery confirmation. Tracking is variable and arrival time is not guaranteed.

USPS Priority Mail

2 – 4 Days

Includes tracking and delivery confirmation. Arrival time is not guaranteed (accurate about 80% of the time).

USPS Priority Express

2 – 3 Days

Includes tracking and delivery confirmation. Not guaranteed. We cannot refund late shipping due to USPS claim delays.

UPS & FedEx Ground

3 – 6 Days

Includes tracking and delivery confirmation. Arrival time is accurate ~80% of the time. Rates include surcharge fees.

When Will My Order Ship?

Orders usually take 1-2 business days to process. Once processed, you will receive a tracking number, and the order will ship within 1 business day. We do not ship over weekends or federal holidays.

Same-Day Cut-off Time

Orders placed before 12pm PST will typically (~90% of the time) ship the same day. Large and special orders may require an additional 1-3 days for processing.

Order Interception

All orders are held for 1 hour to allow for modification or cancellation. After this window, we cannot guarantee we will be able to intercept an order before shipment.

Common Questions & Tracking Issues

Please visit the designated “Track my order” page on our website to track the real-time status of your package.
Please be aware that the postal service must pick up the box from our warehouse after your package has been packaged and wrapped. Before the package is picked up by the courier, it may take 1-3 business days, depending on the time and day. If the status has not updated after 3 days, email us at support@behemothlabz.com with your tracking number and we will help you.
First, check if a neighbor or front desk receptionist has received it. If you still cannot find it, contact your local post office and speak to the postmaster. They keep GPS coordinates on each tracking update to confirm exactly where it was left. If they confirm it was delivered correctly and you still haven’t found it, please wait 1 week for it to turn up. If you realized you entered the wrong shipping address, contact us with the correct details and we will reship your order at no cost (one-time courtesy only).
Orders over $200, or those shipped by DHL, UPS, and FedEx will require a signature for delivery; we cannot waive the signature for security reasons. Orders under $200 do not require a signature unless you request it in the order notes at checkout. USPS international packages do not support required signature.
When ordering from a foreign country, we cannot guarantee customs clearance because we have no control over international customs bodies. If you use a mail forwarding service, we also cannot guarantee delivery to the final forwarded address.
USPS occasionally misses tracking scans. If your order goes more than 14 days without an update, we will reship a fresh order absolutely free (one-time courtesy). For standard domestic transit delays (over 7 days without updates), please contact the courier using the contact details provided in our tracking emails.

Returns, Exchanges & Claim Policies

Refunds & Returns

Refunds, returns, and exchanges are at the sole discretion of Behemothlabz.

Customer Satisfaction: If you are not satisfied within 30 days of delivery, contact support and we will help you resolve it.

Conditions: We accommodate returns/exchanges within 30 days of delivery. Due to the possibility of chemical degradation, we cannot accept returned items that have been opened, adulterated, or special goods requiring cold storage. The exchange/refund will be processed after the returned goods are received and verified.

Refund Methods: We issue refunds to the original payment method. If that is not possible, we will arrange alternatives (Zelle, echeck, store credit). Cryptocurrency refunds will be paid at the current market value or original payment amount, whichever is lesser.

Disputes: Bounced checks or card chargebacks will result in a temporary block on the client’s account for fraud protection. Please contact support before starting a dispute; we solve issues faster than payment processors.

Shipping Protection Claim Rules

If you purchased shipping insurance, you can file protection claims based on these timelines:

Stolen Packages (Marked as Delivered)

File claims no earlier than 2 days and no later than 7 days from when the package was marked delivered. Orders over $100 require a police report.

Lost Packages (Stuck in Transit)

File claims no earlier than 10 days and no later than 30 days from the last tracking update (US domestic orders).

Damaged Items on Arrival

File claims within 2 days of delivery. Photos of the outer packaging and damaged items are required.

Missing, Wrong, or Defective Items

We document and photograph all orders before shipment. Claims must be made within 7 days of delivery:

  • Missing/Wrong Items: We will reship the missing goods. For wrong items, a prepaid return shipping label will be provided.
  • Defective Items: Weight claims require the scale model/make. Concentration/purity claims require sending back a return sample for testing. Once verified, we will reship.